Where we deliver

We currently ship to addresses within the UK only. If you're based outside the UK, please contact us before placing your order — we may be able to arrange international shipping by agreement, subject to an additional charge.

Delivery costs

Delivery costs are calculated at checkout based on your order weight and delivery destination.

Dispatch times

Because every item is handmade, dispatch times depend on the service level of your order:

• Made to Order: dispatched within approximately [X–Y WEEKS] of your order being confirmed.
• Made to Measure: dispatched within approximately [X–Y WEEKS] of your order being confirmed.
• Full Bespoke: dispatch timelines are agreed individually as part of your commission and confirmed in writing.

Once dispatched, delivery typically takes [X–Y BUSINESS DAYS] within the UK. These are estimates, not guaranteed delivery dates. If international shipping has been agreed in advance, we'll confirm expected delivery times with you separately.

Tracking and signature

All orders are sent using a tracked, signature-required service, given the value of the goods. You'll receive a tracking link by email once your order is dispatched, and someone will need to be available to sign for the parcel on delivery.

International orders — customs and import charges

Where international delivery has been agreed in advance, your order may be subject to import duties, taxes, or customs fees charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in our delivery cost or included in the item price — we have no control over these charges and cannot predict their amount. Please check with your local customs office if you're unsure what to expect.

Risk and ownership

Risk in the goods passes to you on delivery. Ownership passes to you once we've received payment in full (see our Terms & Conditions for full detail).

Lost or damaged in transit

If your order arrives damaged, or doesn't arrive within [X] days of dispatch, please contact us at [CONTACT EMAIL] with your order number so we can investigate with the courier and arrange a replacement or refund as appropriate.

Address accuracy

Please double-check your delivery address at checkout — we aren't able to redirect an order once it has been dispatched, and re-delivery due to an incorrect address supplied by the customer may incur an additional charge.